AI for hospitality that takes bookings during the rush.
Restaurants, hotels, venues and event businesses miss bookings when the phone rings during service. AI answers calls and messages, takes bookings, drafts review replies and keeps your social channels active, while allergy questions go to your team.
What it looks like in real life.
Three everyday situations in hospitality and how AI changes them. Typical examples: we map your business first.
Friday at 7pm
The phone rings all through service.
Every call answered, with bookings straight into your system.
Staff stay with guests.
No missed phone orders
Takeaway calls stack up. Orders are missed or written down wrong.
AI takes every order, reads it back to the caller and sends it straight to the kitchen. Allergy questions go to staff.
Every order taken correctly, even at the busiest time.
Monday morning reviews
Weekend reviews left unanswered.
Replies drafted in your voice. Complaints go to the manager.
Every review gets a reply.
Busiest when you cannot pick up.
The phone rings most when the kitchen and front of house are flat out. Booking enquiries wait, reviews go unanswered and social media slips. We work with hospitality businesses in Birmingham, the West Midlands and across the UK.
- Calls during service. Staff choose between the guest in front of them and the one on the phone.
- Questions that repeat. Opening times, parking, menus and group bookings are asked every day.
- Reviews pile up. Replying to every review matters, but there is never a quiet moment.
- Social media slips. Posting regularly is the first thing to go when you are short-staffed.
Booked, answered, replied
Booked. Table, room and event enquiries taken by phone, website or social messages, straight into your booking system.
Answered. Routine questions answered instantly from your own information. Allergy questions always go to your team.
Replied. Review replies drafted in your voice for you to approve. Social posts planned each week.
Where AI pays back first in hospitality.
Bookings during service
Every call answered in your venue’s name, with bookings taken and changed on the call. See AI call answering.
Instant answers online
Menus, opening times, parking and group enquiries answered on your website and social messages. See AI chatbots.
Reviews and social media
Review replies drafted for you to approve and social content planned in your style. See AI marketing.
Back-office admin
Supplier orders, rota changes and weekly figures handled automatically. See admin automation.
From first call to working AI.
Map
We look at how your business really runs and where the hours go. For a full picture, our Know Your Domain 30-day AI audit scores every task and gives you a costed plan.
Build
We build the AI around your existing systems at a fixed price agreed before work starts. A person approves anything that matters.
Improve
We check how it is working each month and keep improving it through our AI support plan, with no tie-ins.
Hospitality questions.
Can AI answer allergen questions?
No. Allergy and dietary questions are always passed to your team, who confirm the details directly with the guest. AI never guesses.
Can it handle large group and event enquiries?
Yes. It collects the date, numbers, budget and any special requirements, then passes a complete enquiry to your events team.
Does it work with our booking system?
It connects with many common table and room booking systems. We confirm exactly what links up during mapping, before any build is quoted.
How much does it cost?
Every build is quoted at a fixed price before work starts. Running costs depend on how many calls and messages you get.
More answers in our AI agency FAQs.
24/7 AI call answering
Every booking call answered, during service and after closing, straight into your booking system.
Keep exploring.
01AI call answering service
A 24-hour AI receptionist that handles routine calls and passes the rest to your team.
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02AI chatbots for business
Customer questions answered 24/7 from your own information, with leads captured out of hours.
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03AI marketing, social and paid ads
Google Ads, Meta, SEO and social media, managed with AI and 25 years of experience.
→How many bookings ring out during service?
Ask us to call you back. We will show you how AI would answer, book and pass on what needs a person.